Refund policy
Return and Refund Policy
Last updated: September 7, 2026
At Lawood Clothing, we are committed to providing high-quality products and a positive customer experience. This Return and Refund Policy explains your rights and the procedures applicable to returns, withdrawals, refunds, and defective or incorrect products.
This policy applies in addition to, and does not limit, any mandatory consumer rights provided by applicable law. Where mandatory consumer protection law provides greater rights than those described below, the applicable law shall prevail.
1. Right of Withdrawal – EU Customers
If you are a consumer located in the European Union and purchase products from Lawood Clothing through our online store, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
The 14-day withdrawal period begins on the day you, or a third party designated by you other than the carrier, receive the goods.
You may therefore return an item simply because you have changed your mind, selected the wrong size, no longer want the item, or for any other reason, provided that the statutory conditions for withdrawal are met.
This statutory right of withdrawal is separate from your rights concerning defective, damaged, or incorrectly supplied goods.
How to exercise your right of withdrawal
You may notify us of your decision to withdraw from the contract by contacting:
Lawood Clothing
Email: info@lawoodclothing.com
You may also submit your request through your customer account:
Your withdrawal request should include:
- Your order number.
- Your name and contact details.
- The product(s) you wish to return.
- A clear statement that you wish to withdraw from the purchase.
You do not have to provide a reason for exercising your right of withdrawal.
2. Returning the Goods After Withdrawal
After notifying us of your withdrawal, you must send the goods back to us without undue delay and no later than 14 days from the date on which you notified us of your withdrawal.
Return Address
Lawood Clothing
Na bělidle 310/30
150 00 Praha 5
Czech Republic
Unless otherwise agreed, the direct cost of returning the goods is the customer's responsibility when exercising the statutory 14-day right of withdrawal.
Lawood Clothing will bear the return shipping costs where:
- the goods are defective or damaged;
- we sent you an incorrect item;
- we have expressly agreed to cover the return costs; or
- applicable law requires us to do so.
For defective or incorrectly supplied goods, consumers are not required to bear the costs necessary to remedy the issue.
3. Condition of Returned Goods
During the withdrawal period, you may handle and inspect the goods only to the extent necessary to establish their nature, characteristics, and functioning, in the same way you would reasonably be able to do in a physical store.
You remain responsible for any diminution in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
For Lawood Clothing products, we therefore strongly recommend returning items:
- unworn;
- unwashed;
- undamaged;
- with the original tags attached where possible; and
- in their original packaging where possible.
However, the absence of original packaging or tags does not automatically remove a consumer's statutory right of withdrawal. Any reduction in the refund will only be made where permitted by applicable law and where the value of the goods has actually been diminished through handling beyond what is necessary.
4. Refunds for EU Withdrawal
Once you validly exercise your right of withdrawal, Lawood Clothing will reimburse the payments received from you without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw.
However, where permitted by law, we may withhold the refund until:
- we have received the returned goods; or
- you provide evidence that the goods have been sent back,
whichever occurs first.
What will be refunded
The refund will include:
- the purchase price of the returned goods; and
- the cost of the least expensive standard delivery option offered by Lawood Clothing.
If you selected a more expensive delivery method, such as express shipping, we are not required to reimburse the additional amount above the cost of our cheapest standard delivery option.
The refund will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you and provided that you do not incur any fees as a result.
5. Defective, Damaged, or Incorrect Products
The statutory right of withdrawal described above is separate from your legal rights concerning defective or non-conforming goods.
If you receive a product that is:
- defective;
- damaged;
- materially different from the product ordered; or
- otherwise not in conformity with the contract,
please contact us at info@lawoodclothing.com as soon as possible.
Please include:
- your order number;
- a description of the problem; and
- clear photographs showing the defect, damage, or incorrect product where appropriate.
We will assess the claim and provide an appropriate remedy in accordance with applicable consumer law.
Where the product is defective or does not conform to the contract, applicable EU consumer protection rules provide consumers with legal remedies, which may include repair, replacement, price reduction, or a refund depending on the circumstances.
Customers are not required to use the 14-day withdrawal procedure for defective products if they are exercising their separate statutory rights concerning defective or non-conforming goods.
6. Exchanges
Lawood Clothing does not currently offer direct exchanges.
If you would like a different size, colour, or product, you may exercise your statutory right of withdrawal where applicable and place a new order for the desired item.
This does not affect any statutory rights you may have regarding defective or non-conforming goods.
7. Exceptions to the Right of Withdrawal
The statutory 14-day right of withdrawal does not apply to certain categories of goods and services specified by applicable law.
These may include, where applicable:
- goods made to the consumer's specifications or clearly personalised;
- goods that are liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return for reasons of health protection or hygiene once the seal has been removed;
- certain sealed audio or video recordings or computer software once unsealed; and
- other goods or services for which the statutory right of withdrawal is excluded by applicable law.
For standard Lawood Clothing products that are not personalised or otherwise subject to a statutory exception, the 14-day right of withdrawal applies to EU consumers purchasing online.
8. Cancellations Before Shipment
If you wish to cancel an order before it has been processed or shipped, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before shipment.
If the order has already been shipped, the statutory withdrawal procedure described above may be used where applicable.
9. Return Shipping and Risk
For a standard 14-day withdrawal, the customer is responsible for the direct cost of returning the goods unless Lawood Clothing has agreed to cover those costs or applicable law requires otherwise.
The customer should use an appropriate and trackable shipping method and package the goods securely.
For returns concerning defective, damaged, or incorrectly supplied products, Lawood Clothing will provide appropriate instructions and, where required by law, bear the necessary return costs.
10. Legal Consumer Guarantee
Nothing in this policy limits your mandatory statutory rights.
Consumers purchasing goods in the EU benefit from statutory consumer protection concerning goods that are defective or do not conform to the contract. EU consumer rules provide a minimum two-year legal guarantee, subject to the applicable national legislation and specific circumstances.
These legal rights apply independently of the 14-day right of withdrawal.
11. Refunds for Non-EU Customers
For customers outside the European Union, statutory withdrawal and consumer rights may differ depending on the country of residence and applicable law.
Where mandatory local consumer protection law applies, Lawood Clothing will comply with those mandatory requirements.
For voluntary returns outside the scope of mandatory consumer rights, the conditions communicated by Lawood Clothing at the time of purchase will apply.
12. Governing Law and Consumer Rights
This policy is governed by the laws applicable to Lawood Clothing, including the laws of the Czech Republic, subject to any mandatory consumer protection provisions applicable in the country where the consumer resides.
Nothing in this policy is intended to deprive consumers of mandatory rights granted to them by applicable EU or national consumer protection legislation.
Any provision of this policy that conflicts with mandatory consumer law shall be interpreted or modified to the extent necessary to comply with such law.
13. Contact
If you have any questions regarding returns, withdrawals, refunds, or defective products, please contact:
Lawood Clothing
Email: info@lawoodclothing.com
Return address:
Na bělidle 310/30
150 00 Praha 5
Czech Republic
You may also manage your orders and submit a request through your customer account: Lawood Customer Account
Last updated: September 7, 2026