Shipping policy
Delivery Policy
This Delivery Policy outlines the terms and conditions for the shipping and delivery of orders placed with Lawood Clothing, operated by Prague Dessert Company s.r.o. (“we,” “us,” or “our”). By purchasing from www.lawoodclothing.com, you agree to the terms outlined below.
1. Order Processing
- Order Confirmation: After placing your order, you will receive a confirmation email to the address provided during checkout. Please review your order details for accuracy. If you need to make changes, contact us immediately at info@lawoodclothing.com.
- Processing Time: Orders are typically processed within 1–3 business days after confirmation, excluding weekends and public holidays.
- Delays: High-demand periods (e.g., holidays, promotions) or incorrect information (e.g., shipping address errors) may extend processing times.
We are not liable for delays caused by incomplete payment information, verification requirements, or other customer errors.
2. Shipping Options and Delivery Times
Shipping options and fees will be displayed at checkout and depend on your location, shipping method, and package details. Available options may include:
- Standard Shipping: Delivery within 5–10 business days from dispatch.
- Expedited Shipping: Delivery within 2–5 business days from dispatch.
- Next Day Delivery: Available for select locations. Orders must be placed by 12 PM CET for next-day delivery.
Note: Delivery times are estimates and exclude order processing time. External factors, such as customs clearance, local delivery conditions, or public holidays, may impact actual delivery times.
3. Shipping Fees
Shipping fees are calculated at checkout based on your selected shipping method, delivery address, and package weight/dimensions.
- Promotional Offers: Occasionally, we may offer free or discounted shipping for specific locations, order amounts, or during promotional periods.
- Surcharges: Additional charges may apply for remote locations, oversized packages, or other unique circumstances. These charges will be displayed at checkout.
Important: Any promotional shipping offers are subject to change without prior notice.
4. International Shipping and Customs
We ship internationally to a variety of countries. Please note:
- Customs Duties & Taxes: International orders may incur import duties, taxes, or fees levied by your local customs authority. These charges are not included in our prices or shipping costs and are the buyer’s responsibility.
- Customs Delays: We are not liable for delays caused by customs clearance.
- Restricted Items: Some products may be restricted in specific countries. If an item cannot be shipped to your country, we will notify you and cancel the order if necessary.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number and link to monitor your shipment.
If you do not receive a tracking number within 3 business days of placing your order, please contact us at info@lawoodclothing.com.
6. Failed Deliveries and Redelivery
- Customer Responsibility: It is your responsibility to provide an accurate shipping address and ensure someone is available to receive the package.
- Failed Delivery Attempts: If a delivery attempt fails due to an incorrect address or unavailability, the carrier may attempt redelivery or hold the package at a local facility. Follow-up with the carrier is your responsibility.
- Return to Sender: If the package is returned to us due to failed delivery, we will contact you to arrange redelivery. Additional shipping fees may apply.
7. Damaged or Lost Shipments
We take great care to ensure your order is packaged securely. However, in the rare event of damage or loss:
- Damaged Packages: Contact us within 48 hours of delivery at info@lawoodclothing.com. Include photos of the damage (product and packaging) to expedite resolution.
- Lost Packages: If your order is marked as delivered but you did not receive it, contact us and the carrier within 48 hours.
We will assist in resolving the issue, including opening a claim with the carrier. Resolutions (refunds or replacements) may take up to 30 days, depending on the investigation.
8. Delivery to Remote Locations
We deliver to remote and rural areas; however, delivery times may be extended, and additional fees may apply. Any such fees will be displayed at checkout.
9. Refused Shipments
If a package is refused at delivery without a valid reason (e.g., refusal to pay customs duties or taxes), the following terms apply:
- Shipping Costs: The cost of return shipping will be deducted from any refund issued.
- No Refund: If the package cannot be returned to us, no refund will be provided.
10. Order Cancellations
Orders can only be canceled before they are processed for shipment. To request a cancellation, contact us immediately at info@lawoodclothing.com. Once an order has been dispatched, cancellation is no longer possible.
11. Force Majeure
We are not liable for delays or failures in delivery caused by events beyond our control, including but not limited to natural disasters, strikes, pandemics, or disruptions in third-party delivery systems.
12. Governing Law and Jurisdiction
This Delivery Policy is governed by and construed in accordance with the laws of the Czech Republic. Any disputes will be resolved exclusively in the courts of the Czech Republic.
Last updated: September 7, 2026